顾客

Secondly, to low-class hotels, excellent outcome quality and interaction quality can significantly improve customer satisfaction, but the physical environment quality can't significantly improve customer satisfaction, and the outcome quality plays a more important role; excellent physical environment quality and interaction quality can significantly improve customer loyalty, but the outcome quality can't significantly improve customer loyalty, and the interaction quality plays a more important role.

第二，对于普通酒店，良好的结果质量和交互质量都可以显著地提高顾客满意，而实体环境质量则不能显著地提高顾客满意，结果质量扮演了比交互质量更加重要的角色；良好的实体环境质量和交互质量都可以显著地提高顾客忠诚，而结果质量则不能显著地提高顾客忠诚，交互质量扮演了比实体环境质量更加重要的角色。

Satisfaction is an emotional bond between customers and the brand,and based on that we test the influence of function,outer design on satisfaction and measure the customer\'s value to test the degree to which satisfaction will generate trust and loyalty.

首先探索品牌手机专业功能和品牌手机外型设计对顾客满意度的影响，以了解品牌形象与顾客满意度之间之关连，并期望藉由概念化以及衡量顾客的价值观，深入研究为什么以及用何方法可使顾客满意转变成品牌信任与品牌忠诚。

So, many problems still need to be solved in the further.Starting from the practical requirements of control and management of enterprises customer relationship, this paper first analyzes the economic principle about formation and variation of enterprises customer relationship.

尽管有关顾客关系管理的研究已开展多年，可是企业与顾客关系本身的复杂性，大大增加了顾客关系控制与管理的难度，有关顾客关系的基础理论研究还有许多工作尚待进一步深入。

This study conducts sampling among the golden customers and regular customers of the sample website and incorporates their opinions in product design. It discovers significant discrepancy between golden customers and regular customers in terms of their on product shape/style and material requirement.

本研究在样本网站的黄金顾客与一般顾客中进行抽样，并将其意见导入产品设计中，发现黄金顾客与一般顾客对於产品造形风格与材质要求上，都具有显著差异。

The demands of customers can be met by means of investigating and analyzing customer satis...

顾客满意度是评价质量提高的指标，可通过调查顾客满意度、分析顾客满意度、改进过程 3步来满足顾客需求

Through analyzing the new characteristics of customer actions and the changes of customers' role,retrospecting the origins and divergent perspectives of customer relationship management,and analyzing the localization of traditional marketing strategy,we proposed a framework of customer relationship management based on value chain,which implies customer perceived value and customer value are support points and they are in a interactive system,and information technologies are enablers.

论文通过对顾客关系管理理念的发展回顾，分析了传统的营销战略框架的局限性，构建了基于价值链的CRM模型，指出顾客感知价值和顾客价值是顾客关系管理的两个支撑点，它们之间是一个互动的增强系统，先进的信息技术起使能作用。

First of all, the evaluation system of hotel servicescape is composed of 11 key factors which are safety functions, socialized surroundings, ambient conditions, general functions, Internet facilities, upholstering levels, symbolic images, atmosphere of culture, spatial layouts, location, and architectures. Secondly, customer demands for function of physical is more exigent than demands for spiritual aesthetics. Thirdly, customers have the lowest satisfaction with formalistic imitations, Internet services and entironment of upholstering materials of luxury hotels in Taizhou. Fourthly, the customer satisfaction can be effectively increased by improving the hotels' socialized surroundings, general functions, Internet facilities and upholstering levels. Finally, the satisfaction and repurchasing desires of customers are influenced by general functions, upholstering levels, Internet facilities, socialized surroundings and symbolic images.

通过实证分析，本文得出了五个基本结论：(1)饭店服务环境评价体系由11个关键要素组成，包括：安全功能、社会化环境、潜在环境、基本功能、网络功能、装修水准、符号标志、文化氛围、空间布局、地理环境和饭店建筑；(2)顾客对实用物质功能性的需求比精神审美的需求迫切；(3)顾客对饭店建筑的简单模仿、网络功能的服务提供、装修材料的环保等方面最不满意：(4)社会化环境、基本功能、网络功能、装修水准等4个要素的改善将有效提高顾客的满意度；(5)影响顾客满意与重购意愿的5个要素是基本功能、装修水准、网络功能、社会化环境以及符号标志。

Lower operating costs linked to customer self-managed enterprises to buy self-service mode of operation mainly to reduce labor factory sales, which relatively few employees, a savings plant funding costs, the cost savings in the plant site supermarket chains, clearly the price of goods, customers are free to choose, customers save time shopping plant, saving the plant enterprises operating costs while accelerating the flow rate of plant customers, increasing traffic Plant In short, chain-chain management and the total cost of operating in the gap between us is very clear on the same number of enterprises in the two sample survey shows that chain businesses Compared with the cost of other retail shopping centers around a low 10-point white

降低经营费用连锁经营企业以顾客自我选购、自我服务的经营方式为主，减少厂售货劳动，因而雇员相对较少，节省厂}一资成本，节约厂场地费用在连锁超市中，商品明码标价，顾客可以自由挑选，顾客节省厂购物时间，也节省厂企业的经营成本同时，加快厂顾客的流通速度，增加厂客流量总之，连锁经营与非连锁经营在总成本费用上的差距很明显我们对同样数量的两种企业进行抽样调查显示，连锁经营企业的费用较之其他零售商场约低10个白一分点

This research aims at a domestic management actual situation of professional construction management. To do an integrity study first, and then takes 1996 American Customer Satisfaction Index as a model foundation. Using Partial Least Square algorithm as the analytical tool which studies structure model to construct a professional construction management causal model, the author makes the conclusion that the weight estimated by PLS and the score of Measured Variable construct a management matrix diagram and analyze a key factor of influencing professional construction management service quality to improve a service quality and promote a customer satisfaction. Thus, managers could assign resources correctly to promote customer satisfaction.

本研究首先针对国内工程专案管理实务运作现况做完整探讨，再以1996年美国顾客满意指标(American Customer Satisfaction Index；ACSI)为模型基础，利用部分最小平方演算法，作为研究结构模型的分析工具，尝试建构工程专案管理顾客满意度之因果关系结构模型，并根据PLS所估计出的权重与衡量变数的分数，建构策略管理矩阵图，分析影响工程专案管理服务品质关键因素，作为改进服务品质与提升顾客满意的基础，以利管理者正确分配资源，提升顾客满意度。

Customer-friendly - guest is always right and all our guests in order to make satisfaction, and require managers to directly face the customer and enhance the understanding of customer needs in order to better provide customers with the value of the Service.

顾客为尊--客人永远是对的，我们的一切都是为了使客人满意，并要求管理人员直接面对顾客沟通、了解顾客的需求，以更好的为顾客提供超值服务。

Objective: To study the effect of polycythemia on blood oxygen saturation.

裴蕾目的：观察RBC剧增而引起的高粘血症对血氧饱和度的影响。

Based on SIMPLER algorithm in the curvilinear body-fitted coordinates, the calculations were performed for Pr=0.7, Re=10~1000 on non-orthogonal non-staggered grids which are generated by elliptic equation systems.

采用曲线坐标系下压力与速度耦合的SIMPLER算法，数值研究了周期性渐扩渐缩波纹通道内脉动流动与换热情况，流动Re数的范围为10~1000，Pr数为0.7。