查询词典 customer support

On the basis of research involved in this thesis, an online customer analysis mining system based on data warehouse was designed and realized with the theories combined with a certain company. The analysis module and algorithm model can be integrated into the system, which can realize customer lifetime value, customer loyalty and customer credit, divide the customers, analyze the product sales rules deeply, and realize the visualization of OLAM analysis.

在全文研究的基础上，将所得结论结合某企业的产品销售，设计并实现了一个基于数据仓库的联机客户分析挖掘系统，将上述的分析模块和算法模型集成到系统中，实现客户的终生价值、资信计算及客户忠诚度预测，对客户进行细分、深入分析产品销售规律，并能实现OLAM的可视化分析。

Customer segmentation is a critical step to the success of target or segment marketing. The effectiveness of customer segmentation depends on a good number of variables such as customers' demographic, behavioral, geographic, and psychographic characteristics. However, the huge combinations and correlations among variables make customer segmentation a challenging task, even with the aids of information technologies. The industry is desperate for effectual and powerful tool for excavating customer knowledge from the large accumulated data in the corporate database management system.

摘要顾客分群对於目标行销或市场切割的成功与否都是一个重要的关键步骤，顾客分群结果的优劣取决於其所采用的分群因子，顾客分群中常使用的分群因子有顾客的人口统计资讯、行为特徵、地理性资讯与心理方面的特徵等，然而，这大量与因子复合交错的资讯使得顾客分群成为企业的一个挑战，并且渴望寻求一个能够从大量累积的资料库系统中挖掘知识的工具。

First to investigate and analyze the customer attention main question, to confirm the investigation factor, to design the examination table, to implement the customer degree of satisfaction investigation through the science sample and the effective investigation method, then to statistics and processing the zetetic data using the computer, and using the difference analytic method to educe below the conclusion: In order to advance the customer degree of satisfaction and the customer supervisory work's aspect, the company needs to make the improvement in following several aspects: the competitive power of product price, delivery speed, service service timeliness, service personnel's ability, product technical change ability and delivery reliability.

首先调查和分析恒科公司的客户关注的主要问题，确定调查因素，设计调查表，再通过科学取样和有效的调查方法实施顾客满意度调查，然后利用计算机对调查得来的数据进行统计和处理，并利用差异分析法，得出了以下结论：为了提高顾客满意度，再客户管理工作方面，恒科公司需要在以下几个方面进行改进：产品价格的竞争力、交货速度、维修服务的及时性、服务人员的能力、产品技术改进的能力、交货可靠性。

Customer Relationship Management that can supply customers resources and involved data analysis is the key, But a huge amount of data prevent us from discovering valuable customer mode, so the research of knowledge discovering system applied in Customer Relationship Management to class reasonably customers is very significative. Now, there are many methods classing customers applied in Customer Relationship Management.

能够提供客户资源及相关数据分析的客户关系管理系统就成为焦点，但是客户关系管理系统中庞大的数据量阻碍了我们从中发现有价值的客户模式，因此研究适用于客户关系管理的知识发现系统，从而合理地实现客户分类，具有十分重要的理论意义和实用价值。

In spite of this matter and whether you are relevant or not, as long as the customer finds out your head up, you have to be responsible for a satisfied reply to the customer, disallowing to lend to have nothing to do with the oneself or oneself favour but push the customer to the other people, disallow more disaffection of increase the customer again.

不论这事与你是否有关，只要用户找到你头上，你就必须负责给用户一个满意的答复，不允许借口与自己无关或自己忙而把用户推给别人，更不允许再增添用户的不满。

SNC ?reserves the Right to Correct Any Deals Executed on Misquoting Errors:? In the case when a quoting error occurs that results in a Customer deal done at an off-market price, SNC ?reserves the sole discretionary right to make the necessary corrections and adjustments to the Customer's Account whether it be in the favour of the Customer or not in the Customer's favour.?

SNC 保留纠正任何已执行的错误交易的权利：因错误造成客户在偏离市场价格交易，SNC 保留其对客户的帐户进行必要更正和调整的权利，不管客户是否情愿。

SNC reserves the Right to Correct Any Deals Executed on Misquoting Errors: In the case when a quoting error occurs that results in a Customer deal done at an off-market price, SNC reserves the sole discretionary right to make the necessary correctionsand adjustments to the Customer's Account whether it be in the favour of the Customer or not in the Customer's favour.

SNC 保留纠正任何已执行的错误交易的权利：因错误造成客户在偏离市场价格交易，SNC 保留其对客户的帐户进行必要更正和调整的权利，不管客户是否情愿。

The customer subdivides to take one kind "take the customer as the center" the advanced management and operation idea, more and more arouses enterprise's interest, he is acts according to any customer attribute division customer set the process.

客户细分作为一种&以客户为中心&的先进的经营管理理念，越来越引起企业的关注，他是根据任何一个客户属性划分客户集合的过程。

As between the parties, Customer shall retain all ownership rights to any and all innovations, inventions or developments ("Innovations"), whether or not jointly conceived, and IP Rights arising therefrom, that derive directly from the Customer's Technology, and/or the Customer IP Rights therein, provided by Customer to the Company during the term of this Agreement.

在提供服务时，本公司将行使和利用其部分知识产权。另外，基于第一节授予的权利，本公司可利用客户的部分技术和知识产权来履行服务。

This article not to the data mining theory and the modeling method and so on make excessively many elaborations, also does not have the logarithm to make the meticulous discussion according to the warehouse construction aspect, but is puts with emphasis on in the data mining model choice and the design, in overseas had the research in the foundation, in the union corporate business analysis actual need, proposed the AVON company's customer value, the customer retention and the customer thin classify three data minings model; And executed has implemented the questionnaire survey and the method collection research data to various exclusive agencies customer which unified to member's telephone investigation, has carried on the confirmation and the appraisal in SQL Server 2,000 Analysis Service to the model.

本文没有对的数据挖掘理论及建模方法等作过多的阐述，也没有对数据仓库建设方面做过细的探讨，而是将重点放在数据挖掘模型的选择与设计上，在国外的已有研究的基础上，结合公司业务分析上的实际需要，提出了雅芳公司的客户价值、客户保持和客户细分等三个数据挖掘模型；并施行了对各专卖店的顾客实行问卷调查和对会员的电话调查相结合的方法收集研究数据，在 SQL Server 2000 Analysis Service中对模型进行了验证与评价。

Cable dampener cannot be rolled up but must be hung over the cable.

缆帆不能被卷起，必须保证处于展开状态

"This skylark is a present from my master," he says.

"这只云雀是我主人献上的礼物。"他说。